Terms & Conditions

​The terms and conditions listed below apply to any travel or travel related services booked on your behalf by Next Vacation Travel Agency and used by you or any member of your party.

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We are NEXT VACATION TRAVEL AGENCY and are excited to help you with your travel. Please read them carefully as they set out our respective rights and obligations. The following terms & conditions (the "Agreement") describe what you can expect from us. The terms "we", "us", and "our" refer to NEXT VACATION TRAVEL AGENCY and the term "you" refers to the individual who signs this agreement. In these Terms of Service references to "you" or "your" or "client" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these Terms of Service then please contact us.  NEXT VACATION TRAVEL AGENCY is an independently owned and operated business affiliate of Coastline Travel Advisors ("CTA") This means that CTA allows us to book travel services under their industry IATA/CLIA/ARC accreditation in accordance with the terms of Accredited Body membership.  We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.  

 

           Please read the Terms of Service carefully. By clicking to accept or agree to the Terms of Service as incorporated in the Client Agreement, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not click to agree or accept in the Client Agreement.

 

These Terms are offered and available to users who are 18 years of age or older, and reside in the United States or any of its territories or possessions. By accepting these Terms, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not click to accept these Terms.

 

Changes to the Terms of Service

We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately when we post them.  You are expected to check this page from each, time you accept the Terms so you are aware of any changes, as they are binding on you.

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Our Service Fees

In certain circumstances we apply fees for our travel services which is either listed directly on our website or will be provided to you prior to services being rendered. All individual concierge requests (i.e. event tickets, VIP experiences and other related services) are subject to a 20% handling fee.  Client accepts and agrees to all fees as outlined in our fee structure.  All fees are separate to those imposed by any vendor or supplier with whom client has confirmed bookings.  All service related fees are non-refundable and client agrees to not charge-back any valid service fees per their signed agreement.

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Fee For Last Minute Trip Planning

A late planning fee will be required for trips requested within 45 days of departure date in the amount of $150.

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Booking Details

By making a booking, you agree on behalf of all persons detailed on the booking that you have read these Terms of Service and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; and you are over 18 years of age. When you make your booking you must pay the relevant deposit or full payment as specified at the time of booking. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not be possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.

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Our Responsibility for Your Booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

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Pricing

Price quotes are applicable to the date and time at which they are requested. Quotes in foreign currency are subject to fluctuations in exchange rates and International credit card issuer fees. We are not responsible for any increases due to fuel surcharges, government imposed taxes/fees or supplier-imposed increases.

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Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their terms and conditions. We do not accept payment for bookings and all payments will be made directly with the relevant supplier.

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Your Contract

When making your booking we will arrange for you to enter into a contract with the supplier(s) (tour operator/airline or other supplier) named on your booking summary. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s terms and conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them. You may wish to purchase flights, hotel, car rental, transfers or other services through us. Each component may be provided by different third party providers of the components you have selected. Your contract will be with the individual suppliers and not with us.

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Accommodation Ratings and Standards

Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Safety standards in some countries may differ from those applicable in the United States. We strongly advise that all customers seek to minimize their exposure to injury by familiarizing themselves with relevant safety information.

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Room Allocation

After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-in or check-out.

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Building Work or Construction

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.

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Conditions of Suppliers

Many of the services which make up your travel itinerary are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

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Behavior

Please be aware that the terms and conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behavior of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

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Complaints

The contract for your travel arrangements is between you and the supplier and any queries or concerns should be addressed to them directly. We will gladly assist you with resolving any issues.  If you have a problem whilst on your travels, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the supplier as set out in your booking confirmation.

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Special Requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.

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Travel Documentation

It is your responsibility to obtain and pay for all the necessary documentation before traveling (visas, passport, tourist card or any other travel documentation required).  We can assist as needed with such services.  We are not responsible if you or any member in your party does not have all the necessary documentation and therefore cannot enter the country on arrival. We also strongly recommend that you check with the Embassy or Consulate in your home country before traveling.  Travel documentation appropriate for entry to your itinerary destinations, such as passports, visas & inoculation certificates, remain each traveler’s responsibility.  We will advise required documentation but travelers who do not meet advised requirements will be denied boarding. Valid passports are required for all international destinations. If a passport is required to travel, the expiration date must be at least six (6) months following the return date of the planned travel. Each foreign country holds different views of past criminal offenses - if you have a current or past offense, please contact that country directly for entry and exit requirements. Travelers with DWI or DUI records should check whether current rules exclude admission to foreign destinations. If we feel it is an invasion of privacy for members of our staff to make such an inquiry and these requirements remain the traveler’s responsibility. For further information, please visit the U.S. State Department web site: travel.state.gov.

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Air Travel

Airfare quoted by us or one of our Air Affiliates is only confirmed at the time of payment and when an E-ticket number has been generated. If you do not have an e-ticket number on your reservation, your ticket is not confirmed. Once an air ticket has been issued and a confirmation has been generated, any airline imposed changes to seat assignments, departure and arrival locations/times, etc are not a result of any actions by Next Vacation Travel Agency. However, we will make every effort to remedy the situation if you are not happy with the change. We do not work for any airline nor are we directly affiliated with any one airline. Therefore, Next Vacation Travel Agency cannot be held liable for any changes or complications caused by an airline. It is the passenger’s responsibility to confirm that all airline reservations are correct and include proper spelling of legal names at the time of confirmation.

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We understand that air travel can be frustrating at times. A benefit to booking your air travel through our affiliate air desk is that we are available to advocate on your behalf if you incur airline changes, cancellations and other disruptions. Please remember that we only offer flight bookings as an additional service that supports your travel program. We will do the best we can within our capacity to make things right for our valued clients.

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Flight Responsibilities

It is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights.   Recommended check in times are subject to change without notification. It is the traveler’s responsibility to remain abreast of changes in condition or airport rules that might require earlier arrival times. This information can be found when entering your confirmation number on the airline website.

It is the traveler’s responsibility to reconfirm flight times at least 24-72 hours prior to scheduled flights.  We will not assume responsibility for any air or schedule changes. Certain countries require departure taxes that require payment in cash.  All scheduled airline flights are occasionally subject to overbooking, delay or cancellation. If this occurs, we will use our best efforts to assist you and members in your party in finding alternative arrangements. We, however, are not responsible for any such events and the costs associated therewith.

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No-Show, Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you are a no-show or you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements). 

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Changes or Cancellations by the Supplier

We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

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Our Cancellation Policy and Fees

We make every effort to ensure your travel experience is exquisite. Significant time and effort goes into designing your travels and we leverage an extensive network of partner, affiliate and personal relationships to achieve this for you.  We understand life happens and no one expects to have to cancel their travels - this is why we highly recommend protecting your trip investment with an insurance policy.  Our supplier/vendor partners (hotels, cruise lines, tour companies, resorts, etc.) all have different deposit, final payment and cancellation terms or penalties. All cancellations terms and penalties apply to no-shows.  Information concerning your trip, including penalties and restrictions of the supplier will always be provided for your review prior to a booking or deposit being confirmed.  It is your responsibility to be aware of the potential cancellation penalties by any vendor. 

All trips are subject to a separate NEXT VACATION TRAVEL AGENCY cancellation fees as outlined in our FAQ Section. This fee may be waived at the discretion of our team. Cancellation fees cover our time spent thus far servicing your request and compensation for any potential loss of revenue due to our partner relationships. All cancellation fees are non refundable and non transferable.

All fees are independent of any penalties by supplier. All Total Booking Costs and Cancellation fees are in United States Dollars.

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Travel Protection/Insurance

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. We highly recommend protecting your investment with trip protection insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance coverage we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Insurance waiver forms must be signed if travel protection is declined.

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Pandemics and Government Actions

In the extreme case of a pandemic or government action that cancels, delays, or interrupts your travel, NEXT VACATION TRAVEL AGENCY will act in compliance with all government regulations and will act according to supplier imposed policy. We are not liable for any losses incured during these situations, such as in the case of a refund not being issued by a supplier during extraordinary, unforeseen circumstances. However, we will advocate for the traveler to the best of our ability and within reason before required to charge a minimum of $200 service fee to the traveler. Please note, traditional travel insurance policies do not cover pandemics or government actions, you must purchase as an add-on or choose a policy which provides “Cancel for Any Reason” to be covered for these extreme events.

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Additional Disclosure

We are not the source or supplier of the travel services requested and acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, ground transportation and other companies providing accommodations, transportations, and/or other services. Each of these suppliers is an independent entity with its own management and is not subject to the control of our company.   We shall not be liable for any accident, injury, property damage or personal loss to client or to those traveling with client in connection with any travel services we have booked, including but not limited to delays as a result of a shelter in place, quarantines, work restrictions or related government orders or mandates arising from or in connection with pandemics including COVID-19 (Corona Virus); acts of God; weather conditions; natural disasters; acts of governments or other authorities; wars; civil disturbances; riots; strikes; epidemics; acts of terrorism; breakdown in equipment; theft; delay; fuel increases or cancellation or change in intermarry or schedules. Client acknowledges and accepts that there are cancellation policies, change fees and penalties that apply to your travel plans and services as set by travel suppliers. If for any reason credit card charges are later declined, reversed or  we are unable to receive payment for the travel plans and services, Client acknowledges that this is a binding contract and we will be entitled to recovery, including reasonable attorneys’ fees in connection with collection.

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Medical Issues

It is each traveler’s responsibility to make certain that they have proper immunizations before travel - please see your health provider for advice. It is responsibility of every traveler to meet with his or her doctor at least 8 weeks prior to travel to obtain any necessary vaccines or medications. We strongly recommend that you check with the Centers for Disease Control and Prevention for up-to-date, destination specific information related to food and water safety, infectious diseases, and other concerns.

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Data Protection

a) In providing travel arrangements for you, we may collect and process personal data (including names, contact details, passport numbers, credit card details, travel preferences and dietary requirements) relating to you and/or the person for whom we are making travel arrangements.

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b) You acknowledge that in order to make a booking for you by either us or through a third party, we  may transfer to, and store personal data both inside and outside the USA, and you consent to transferring and storing personal data in this way.

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c) You acknowledge that we may transfer your data (including personal data) to a third party  and that any use of such data by the third party will be in accordance with their terms and conditions and outside of our control.

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Limitation of Liability and Responsibility

We, and all cooperating carriers and agencies, act only in the capacity of agents for the hotels, airlines, cruise lines, railroads and bus companies or owners or contractors providing accommodations, transportation, guides or other travel or travel related services, (collectively referred to as “Contractors”). All coupons, contracts, exchange orders, receipts and/or tickets issued by us on behalf of such Contractors are subject to any and all tariffs, terms and conditions under which any accommodations, transportation or any other travel or travel related services are provided by such Contractors and/or by their employees or agents.  We are not responsible for any negligent or willful act or failure to act of any such Contractors or their employees or agents. In addition, We are not responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control. We are not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation by any Contractor or other third party, whether or not it uses the our name. Further, we are not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default, financial default or insolvency of any Contractor or other third party, attacks by animals, injury or death while participating in activities sponsored by us or by a Contractor or other third party, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause. You acknowledge that there are inherent and unpredictable risks associated with travel and travel related activities. These risks include but are not limited to loss, injury, death or inconvenience. You expressly assume all risks associated with the travel and travel related services you have arranged through us. You expressly agree that you, your heirs, legal representatives and/or family members will not make a claim against or sue us for any loss, injury, death or inconvenience arising out of such risks. We require that every person using our services agree to the foregoing terms. Since you are the client arranging for travel services, you agree that it is incumbent upon you to either ensure that each member in your party expressly agrees to these terms in writing or personally indemnify us against any claim brought by any family or non-family member in your party against us for any loss, injury, death or inconvenience arising out of such risks.

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Force Majeure

Except where otherwise expressly stated in these terms, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to delays as a result of a shelter in place, quarantines, work restrictions or related government orders or mandates arising from or in connection with pandemics including COVID-19 (Corona Virus); war; threat of war; civil strife terrorist activity and its consequences or the threat of such activity; riot; the act of any government or other national or local authority; industrial dispute; natural or nuclear disaster;  fire; chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

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Law and Jurisdiction

These terms of business are governed by United States law and the parties agree to submit to the exclusive jurisdiction of the courts of Washington State.

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Other Web Sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.

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Modifications

The Terms of Service may be amended or modified by us at any time without notice. It is therefore essential that you consult the terms prior to making every booking, particularly to ensure what provisions are in operation in case they have changed since the last time an order was placed by you. Only those who have accepted the terms and affirmatively indicated their consent to be bound by these terms may make a booking with us.  Without this acceptance, any order is subject to cancellation at any time. Our failure to act with respect to a breach of these terms by you, or others, does not waive its right to act with respect to subsequent or similar breaches. We do not guarantee it will act against all breaches of this these terms. ​

No alterations to these terms and conditions may be made by any employee, independent contractor, authorized representative, or agent, unless in writing by an authorized officer of NEXT VACATION TRAVEL AGENCY.

 

Other Legalese:

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            NEXT VACATION TRAVEL AGENCY assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under ABC’s control; and (4) any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed.  You hereby release NEXT VACATION TRAVEL AGENCY from all claims arising out of any problem covered in this paragraph.

 

            Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. By accepting this itinerary or invoice, or by clicking “I Agree” below, you hereby consent to those terms and conditions.

 

           NEXT VACATION TRAVEL AGENCY will make every effort to honor the price as originally quoted, however, under certain circumstances additional costs by a supplier or government may be imposed due to an increase in the cost for one or more of the travel components.  Availability and price quotes are applicable to the date and time at which they are requested and cannot be guaranteed until payment is made.   

 

          Correct legal names that match identification to be used for travel must be provided by the client to NEXT VACATION TRAVEL AGENCY. Name changes are not permitted on airline tickets. Clients are responsible for providing accurate information on Client Traveler Profile form. NEXT VACATION TRAVEL AGENCY is not responsible for costs incurred by incorrect information provided for travel planning including reservations and airline tickets. 

 

          Passport copies are required to confirm international air reservations. Quotes in a foreign currency fluctuate with exchange rates and international payments may carry a foreign transaction fee. Overnight shipping fees for documents shipped to client from NEXT VACATION TRAVEL AGENCY may be billed to client.   

 

           If for any reason my credit card charges are later declined, reversed, or NEXT VACATION TRAVEL AGENCY is unable to receive payment for the travel plans and services, I acknowledge that this is a binding contract between myself and NEXT VACATION TRAVEL AGENCY shall be entitled to recovery, including reasonable attorneys’ fees in connection with collection.     

              

        NEXT VACATION TRAVEL AGENCY offers retail travel services to customers, which are provided by separate and independent vendors of travel services. NEXT VACATION TRAVEL AGENCY does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees tha NEXT VACATION TRAVEL AGENCY acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that NEXT VACATION TRAVEL AGENCY shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.  

            

           NEXT VACATION TRAVEL AGENCY has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For a warning about terrorism in Europe, go to: http://travel.state.gov/content/passports/en/alertswarnings/europe-travel-alert.html. For a worldwide terrorism alert, go to: 

http://travel.state.gov/content/passports/en/alertswarnings/worldwide-caution.html.        

 

For other information concerning possible dangers at destinations, NEXT VACATION TRAVEL AGENCY recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov.  For medical information, NEXT VACATION TRAVEL AGENCY recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel.  You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s).  You hereby release NEXT VACATION TRAVEL AGENCY from all claims arising out of any problem covered in this paragraph. You agree that the courts in USA will be the exclusive jurisdiction for all claims brought by you or NEXT VACATION TRAVEL AGENCY, and you hereby submit to the personal jurisdiction of those courts.

 

              For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.